Refund & Return

At Vantage Wear, customer satisfaction is at the core of our business. We take immense pride in crafting premium winter wear. However, if you are not entirely satisfied with your purchase, our 7-Day Return & Exchange Policy ensures a smooth and transparent resolution.

A. Eligibility Criteria for Returns & Exchanges

To qualify for a return, replacement, or exchange, the item must strictly fulfill all of the following conditions:

  • 7-Day Window: Return requests must be formally submitted within 7 calendar days from the date of package delivery.

  • Unused & Unwashed: The product must remain completely unworn, unwashed, unaltered, and free from any scents, perfumes, or laundry detergent odors.

  • Original Packaging & Tags: The product must be returned in its original Vantage Wear packaging with all tags, brand labels, and protective covers intact.

  • Pristine Condition: Products must not be damaged, stained, cut, or altered by the customer in any manner.

B. Non-Returnable & Non-Exchangeable Items

We reserve the right to decline return requests for items that show:

  • Signs of physical wear, laundering, ironing, or fabric alteration.

  • Damage caused by improper handling, washing, or dry-cleaning after delivery.

  • Claims submitted after the 7-day post-delivery window has expired.

C. Step-by-Step Return Process

  1. Submit Request: Email us at vantagewears@gmail.com or send a WhatsApp message to +92 325 8642990 with your Order ID, mobile number, and clear photos/videos showing the issue or item condition.

  2. Review & Approval: Our quality assurance team will inspect your request within 24 to 48 business hours and provide the designated warehouse address.

  3. Dispatch: Send the parcel back using any traceable courier service (e.g., TCS, Leopard, M&P).

    • Note: Return shipping charges are to be borne by the customer, unless the item delivered was defective, damaged, or incorrect from our end.

  4. Inspection & Resolution: Upon receiving the returned item at our facility, our QA team will perform a physical check. Approved returns will be processed for an exchange shipment or store credit within 3 to 5 business days.